🔒 PRIVACY POLICY

Last updated: October 20th, 2025

1. Overview

Spring Tide Perinatal Services (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Personal Information Protection Act (British Columbia) (“PIPA”).

2. Information We Collect

We may collect the following personal information when you interact with us:

  • Contact information (e.g., name, email address, phone number)

  • Booking and payment information

  • Information you choose to share in intake forms, consultations, or messages

  • Website usage data (e.g., cookies, analytics)

We do not collect or store your payment card information directly. Payments are processed securely through third-party providers (e.g., Stripe, Square, PayPal).

3. Purpose of Collection

We collect personal information for the following purposes:

  • To book and deliver our Services

  • To communicate with you about sessions, updates, or cancellations

  • To process payments and issue receipts

  • To improve our website and services

  • To comply with legal and accounting requirements

We do not sell, rent, or trade your personal information.

4. Consent

By providing your personal information and using our Services, you consent to its collection, use, and disclosure as described in this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Data Storage and Protection

Your personal information is stored securely using reasonable physical, administrative, and electronic safeguards.
We retain your information only as long as necessary for the purposes stated above or as required by law.

6. Disclosure to Third Parties

We may share information only when necessary to:

  • Process payments (e.g., payment processor)

  • Deliver communications (e.g., email provider)

  • Comply with legal obligations (e.g., court orders)

All third-party service providers are required to protect your information in accordance with PIPA.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting us at [Your Email Address].

8. Cookies and Analytics

Our website may use cookies or analytics tools to understand usage patterns and improve performance. You can disable cookies through your browser settings.

9. Email Communications

We comply with Canada’s Anti-Spam Legislation (CASL). You will only receive marketing emails if you have provided express consent, and you may unsubscribe at any time using the link provided in our emails.

10. Updates to this Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website.

11. Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact:
📧 hello@springtideservices.ca